Return & Exchange Policy for Dhaage Sarees

Overview At Dhaage Sarees, we take pride in the quality and craftsmanship of our sarees. Given the nature of our products, we maintain a very limited return and exchange policy. This policy is designed to ensure customer satisfaction while acknowledging the constraints of online saree retail.

Return Policy

• General Returns: Dhaage Sarees typically does not accept returns or offer refunds unless the product received is damaged or incorrect.
• Damaged or Incorrect Items: In the rare event that you receive a damaged or incorrect item, please contact us at info@dhaagesarees.com within 48 hours of receipt with photographic evidence.
• Process: Upon verification, we will arrange for a return and replacement. In cases where a replacement is not possible, we may offer a refund at our discretion.

Exchange Policy

• Dhaage Sarees does not offer an exchange policy. Each saree is treated as a unique product and we encourage customers to review their choice carefully before purchase.

Customized Products

• Customized sarees are made to your specific requirements and are not eligible for return or exchange.

Sale Items

• Items purchased on sale or during special promotions are considered final sales and are not eligible for return or exchange.

International Orders

• For international orders, Dhaage Sarees does not offer returns or exchanges. All sales are considered final.

Cancellation Policy

• Orders can be cancelled before they are dispatched. Please contact us immediately if you wish to cancel your order.
• Once an order has been dispatched, it cannot be cancelled and will be treated as a final sale.

Product Representation

• We strive to accurately represent our products on our website. However, slight variations in color and texture are possible due to digital photography and screen settings.

Contact Information For any queries related to our Return & Exchange Policy, please reach out to us:

• Email: info@dhaagesarees.com
• Address: Dhaage Sarees, Hyderabad, India

Policy Amendments Dhaage Sarees reserves the right to amend this Return & Exchange Policy at any time. Such changes will be effective immediately upon posting on the website.

Handling and Care

• Customers are advised to carefully read handling and care instructions provided with each saree. Dhaage Sarees will not be responsible for damage resulting from improper care or handling of the products.

Order Discrepancies

• If there are any discrepancies in your order, including missing or incorrect items, please inform us immediately upon receipt. We will endeavour to resolve the issue promptly.

Non-returnable Items

• Certain items like jewelry, accessories, and specific limited-edition sarees are non-returnable. Please review product descriptions carefully before purchasing.

Limitation of Liability

• Dhaage Sarees’ liability in cases of returns, exchanges, or discrepancies is limited strictly to the value of the products purchased. We are not liable for any indirect or consequential loss or damage.

Feedback and Complaints

• We value your feedback. If you have any complaints or suggestions regarding our products or services, please reach out to our customer service team. We are dedicated to continuous improvement and customer satisfaction.

Refund Processing

• In cases where refunds are applicable, the amount will be refunded to the original mode of payment within a stipulated period of 7-10 working days after the product has been received and inspected.

Shipping for Returns

• In cases where return shipping is necessary, customers will be responsible for the shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product.

Final Sale

• Please note that all purchases are considered final unless they fall under the conditions for returns due to damage or error as mentioned above.

At Dhaage Sarees, we strive to offer our customers high-quality products and a seamless shopping experience. While our return and exchange options are limited, we are committed to ensuring that any concerns about damaged or incorrect items are addressed promptly and satisfactorily.

Contact Us For further information or clarification regarding our Return & Exchange Policy, please do not hesitate to contact us at info@dhaagesarees.com.